January 6, 2021 – TrustRadius has recognized Talkdesk® with its 2021 Best of Customer Support Award, 2021 Best Feature Set Award and 2021 Best Usability Award. The Best of Customer Support Award highlights companies that have gone above and beyond to provide their customers with outstanding customer service in the 2020 year. The 2021 Best Feature Set Award highlights companies with outstanding feature sets that have exceeded user expectations. The 2021 Best Usability Award highlights companies that have provided their customers with outstanding usability and product function during the 2020 year.
“Buyers have a wide range of contact center options to choose from,” said Megan Headley, vice president of Research at TrustRadius. “Talkdesk earned Best Of awards for support, feature set, and usability based entirely on feedback from its customers. Reviewers on TrustRadius appreciate Talkdesk for its easy to use interface, fast support team and useful management features.”
To win the Best Customer Support, Best Feature Set and Best Usability Awards, each nominated organization must receive a minimum of 10 TrustRadius reviews in the past year with a specific mention of the product’s customer support, feature set and usability, respectively. Winners must also rank in the top three positions of positive response percentage for each category in 2020. Additional vetting via textual review analysis was also performed by the TrustRadius research team.
“We are proud to earn these three awards from TrustRadius and see it as further evidence of Talkdesk distancing itself from other CCaaS competitors,” said Tiago Paiva, chief executive officer, Talkdesk. “Talkdesk is purpose-built on a modern, cloud-native architecture with an innovative delivery model that enables us to deliver new features and functionality which sets us apart within the CCaaS industry.”
Talkdesk® is a cloud contact center for the customer-obsessed. Combining enterprise performance with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in higher customer satisfaction, productivity and cost savings.
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