customer stories
Delivering a unique, AI-powered patient experience—guided by the expertise of the clinics support teams.
USE CASE
Service & Support
INDUSTRY
Healthcare & Life Sciences
KEY METRIC
Increased service quality with AI-powered real-time agent assistance
Average time saved per interaction by routing to the correct specialist on the first attempt
Bergman Clinics Enhances Patient Experience with AI-Powered Contact Center Transformation.
Bergman Clinics is a leading provider in the Dutch healthcare sector, offering specialized medical care tailored to individual needs. With a strong emphasis on patient experience and medical innovation, Bergman Clinics is committed to delivering high-quality, accessible healthcare across a wide range of specialties.
"Talkdesk can be a very good solution for a lot of companies, throughout the world. With Talkdesk, your day as a CX manager will be a lot easier than ever before."
Bas Berntsen Manager, Contact Service Center, Bergman Clinics
Bergman Clinics, a leading provider of medical specialist care in the Netherlands, partnered with Talkdesk and ViPcom to modernize its contact center operations. Through the integration of AI tools like smart routing, they have streamlined patient support—particularly for individuals recovering from surgery.
Seamless integration with their Electronic Medical Records (EMR) system empowers agents with instant access to patient information, significantly reducing friction and improving response times. With Talkdesk, Bergman Clinics has not only elevated its service capabilities but also built a strong foundation for long-term improvements in care delivery and patient satisfaction.
