customer stories
USE CASE
INDUSTRY
INTEGRATION
KEY METRIC
"…Talkdesk creates more consistency in how we deliver services. We will continue to see progress because we plan to leverage the Talkdesk Healthcare Experience Cloud and omnichannel capabilities within Talkdesk… With Talkdesk by our side, we have the data and reporting capabilities we need to learn and improve in real time. We have a birds-eye view of our CX efforts across teams, which we were missing in our prior system."
"In less than a year, Talkdesk has changed our outdated call center to a modern cloud experience that identifies actionable insights. We have consolidated 12 call centers into one Patient Access Center, and since February 2021, we've seen huge gains in key metrics: cut our initial abandonment rate by 3X, increased our service level by 30%, and seen improvements in other areas, including average speed to answer, average handle time, and IVR optimization (time to queue). Historically, we couldn't measure anything, and now we're measuring everything."
