Security checklist: Hybrid contact center

Ensure your contact center technology, processes, and governance structures meet security best standards and keep your CX operations safe.

While a fully remote workforce is unlikely for most organizations, the hybrid model represents an option that blends the flexibility and balance demanded by employees with the visibility and structure desired by leaders. The hybrid work arrangement, which presents unique opportunities and challenges, appears the likely new standard for work in a post-pandemic world. In fact, according to Talkdesk Research, about 61% of organizations plan to use a hybrid working model in the contact center when a return to the office is deemed safe.

Information security in the remote and hybrid work models poses a real challenge for modern organizations and keeping customer data safe from external attacks and insider threats is a top priority.

Make 2022 a success: download this security checklist for guidelines and tips around:

• Access control and management.

• Agent oversight and compliance management, and

• Vendor selection.