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How to Understand the Impact of Contact Center Outages
In this eBook, we explore the real cost of contact center downtime and 
its impact across the business, employee and customer experience.
You’ll gain insight on how to quantify the harm that outages cause to your business, which is a critical factor in building the business case for a better contact center.
We’ll share ideas for helping your employees and customers through unexpected downtime and, most importantly, provide ways to minimize or altogether avoid future outages.

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ChatGPT and the contact center of the future

The Art of the Doable: Chat GPT & Other Trends Transforming Retail Customer Service

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Download the Ebook and find how the real cost of contact center downtime andits impact across the business, employee and customer experience.

The Real Cost of Downtime

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You might also be interested in:

ChatGPT and the contact center of the future

The Art of the Doable: Chat GPT & Other Trends Transforming Retail Customer Service

CX Innovator Award Winners

Insights From CX Leaders: Realizing the Potential of AI in Customer Service