Employee Collaboration

Phone.

Seamlessly connect calls between your contact center and the rest of your organization for better customer experiences.

Phone.

Bring teams together.

Connect your phone system to Talkdesk for seamless calls, transfers, conferencing, and routing. Promote teamwork and knowledge sharing between agents and subject matter experts to solve customer questions. Better and faster.

Integrate with your cloud phone.

Integrate with your cloud phone.

Easily integrate your phone system with Talkdesk for exceptional call quality and optimized interactions between your contact center and your internal communications phone solution.

Telephony partners.

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Route calls to the right expert.

Route calls to the right expert.

Pair your phone system with Talkdesk to automatically detect calls in auto-attendant or waiting in queues and redirect them to the right specialist. Inside or outside the contact center.

Conference, transfer, and engage.

Conference, transfer, and engage.

Bridge agents and back-office experts with seamless calls, transfers, and conferencing, so employees can quickly connect to solve problems and increase customer satisfaction.

Uplift existing investments.

Uplift existing investments.

Leverage your current telephony infrastructure and get more from your phone system. Keep your negotiated rates for numbers and minutes and connect them with Talkdesk.

Real-time team messaging.

Real-time team messaging.

Integrate Talkdesk with your collaboration tools to connect agents with subject matter experts and trigger operational alerts to relevant workstreams.