Ease your transition to the cloud by connecting your existing telephony infrastructure with the industry’s leading cloud contact center technology. Take advantage of Talkdesk’s modern capabilities like Omnichannel, Workforce Engagement Management, Speech Analytics, AI and Business Intelligence.
Interconnect the Talkdesk platform with your telecom provider of choice to maintain existing numbers and rates.
Combine Talkdesk with existing physical devices or softphones, to take advantage of Talkdesk features while ensuring a smooth transition.
Multiple in-platform security protocols assure that only authorized traffic is allowed inside the network.
Improve resilience and call quality with multiple points of presence that provide local and geographic redundancy.
Get immediate access to international numbers and minutes via Talkdesk’s Global Communications Network.
Ease your migration to a cloud-native contact center without forfeiting existing investments.
Leverage AI infused throughout the platform to drive efficiency and automation everywhere.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
First and foremost, the ease of use is unmatched. It was a breeze to setup and onboard new agents. The learning curve was minimal and cause little to no disruption in our daily operations. I would highly recommend this tool for anybody looking at a enterprise cloud contact center solution.
I implemented TalkDesk for one of my enterprise-level customers. TalkDesk was very intuitive and easy to set up and configure. When I had questions, I contacted TalkDesk Support and received very prompt, helpful answers. The rep provided me with a test phone number I could use to test functionality. This was helpful to me as I configured TalkDesk to meet the customer's requirements.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.