Ease your transition to the cloud by connecting your existing telephony infrastructure with the industry’s leading cloud contact center technology. Take advantage of Talkdesk’s modern capabilities like Omnichannel, Workforce Engagement Management, Speech Analytics, AI and Business Intelligence.
Interconnect the Talkdesk platform with your telecom provider of choice to maintain existing numbers and rates.
Combine Talkdesk with existing physical devices or softphones, to take advantage of Talkdesk features while ensuring a smooth transition.
Multiple in-platform security protocols assure that only authorized traffic is allowed inside the network.
Improve resilience and call quality with multiple points of presence that provide local and geographic redundancy.
Get immediate access to international numbers and minutes via Talkdesk’s Global Communications Network.
Ease your migration to a cloud-native contact center without forfeiting existing investments.
Leverage AI infused throughout the platform to drive efficiency and automation everywhere.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.