PLATFORM

xConnect

Keep your existing telephony infrastructure and carrier relationships and gain the benefits of a modern contact center solution.

Revitalize Your Telephony Infrastructure

Take advantage of the world’s most innovative cloud contact center technology while keeping current telephony investments, including existing devices, numbers or exclusive agreements, with your telecom provider.

Leverage Your Current PBX Investment

Ease your transition to the cloud by connecting your existing telephony infrastructure with the industry’s leading cloud contact center technology. Take advantage of Talkdesk’s modern capabilities like Omnichannel, Workforce Engagement Management, Speech Analytics, AI and Business Intelligence.

Work With Your Preferred Carrier

Connect Talkdesk to your preferred telecom provider to manage telephony costs while empowering your teams with a modern contact center. xConnect interoperates with leading carriers providing access to a deep inventory of numbers and worldwide coverage.

 

"We saved money by moving to the Talkdesk platform itself and then multiplied that with downstream cost savings that have made a real impact on my team and our budget."

JASON WHITMAN, VP OF CUSTOMER SUCCESS, JUSTWORKS

Secure, Reliable Connections

All connections between Talkdesk and external voice infrastructures are encrypted and secured using SRTP and TLS. Rest easy knowing only authorized traffic is allowed inside our global network.

"One of the things that attracted us to Talkdesk is its reputation for high reliability. Knowing we’ll be there every time when our customers call gives us great peace of mind."

SPENCER PETTY, MANAGER OF SUPPLIER RELATIONS, AVETTA

High Availability

Our robust, geographically redundant points of presence (PoP) ensure that calls stay connected and your contact center stays up and running. With PoPs in America, Europe, and Asia, we eliminate latency and ensure industry-leading call quality and reliability wherever you are.

"Reliability is key, especially in the month of January. Every minute we’re down means thousands of pounds lost. Talkdesk’s reliability is what has saved us."

MARK TRITSCHLER, IT MANAGER, CHILLISAUCE

Here Are Some of Our World-Class Telephony Partners

Talkdesk xConnect Features

Carrier Preference

Interconnect the Talkdesk platform with your telecom provider of choice to maintain existing numbers and rates.

Keep Telephony Infrastructures

Combine Talkdesk with existing physical devices or softphones, to take advantage of Talkdesk features while ensuring a smooth transition.

Secure Connections

Multiple in-platform security protocols assure that only authorized traffic is allowed inside the network.

International Voice Quality

Improve resilience and call quality with multiple points of presence that provide local and geographic redundancy.

Global Coverage

Get immediate access to international numbers and minutes via Talkdesk’s Global Communications Network.

Connect to the Cloud

Ease your migration to a cloud-native contact center without forfeiting existing investments.

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Leverage AI infused throughout the platform to drive efficiency and automation everywhere.

Hear Why Our Customers Love Talkdesk

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Experience the Cloud Contact Center for Innovative Enterprises

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