ANALYTICS & INSIGHTS

Talkdesk Feedback.

Turn customer feedback into customer satisfaction.

Talkdesk Feedback.

Exceptional CX begins with better feedback.

Talkdesk Feedback™ puts the voice of the customer at the heart of the contact center. Easily create and deploy surveys on any channel to capture, analyze, and act on customer feedback. Gain the insights you need to discover trends, identify opportunities and pain points, and make informed decisions that lead to happier, more loyal customers.

Easily create and deploy surveys.

Easily create and deploy surveys.

Your customer feedback program shouldn’t require a team of consultants. A streamlined interface and user-friendly tools make it easy to create and deploy new surveys to ensure you’re always tuned in to how your customers are feeling.

Collect feedback from any channel.

Collect feedback from any channel.

Improve response rates by meeting your customers on the channels they prefer. Deploy surveys and collect feedback across a variety of channels, from SMS to your IVR.

Analyze and act on areas of opportunity.

Analyze and act on areas of opportunity.

Your customers have spoken—now what? Use a real-time feedback stream to closely monitor and act on individual customer issues as they arise, or leverage filters to discover and explore emerging trends that can help you refine your CX strategy.

Integrate customer feedback and contact center data.

Integrate customer feedback and contact center data.

Correlate customer survey results with contact center data to develop a more holistic view of the customer experience and agent performance. Pinpoint customer journey roadblocks, evaluate agent skills with greater context, and make confident CX decisions by combining feedback and operational data.