Call Center Solutions
Olivia is an Operations Manager.
Olivia’s primary goal.
As an Operations Manager, Olivia is responsible for supporting the needs of a growing client base and increasing organizational effectiveness. She is focused on designing processes, scaling across markets, and improving the end-user experience.
Her operations team has the power to transform the contact center from a cost center into a strategic, business-driving department for the entire organization. She is looking for a scalable, efficient, end-to-end cloud contact center platform that can be customized to meet dynamic market and business needs.
What does success look like for Olivia?
Are our contact center agents happy with the technology and processes they use on a daily basis?
"Having all of those analytics really helped us take off the ground and become better at serving our customers."
Vanessa Avila Technical Services Manager, Taulia
How Talkdesk can help.
Create simple workflows to automate tasks and improve productivity, reducing after call work, enabling agents to quickly return to fielding calls.
Reporting and insights.
Improve reporting accuracy, gain real-time analytics, and provide cross-functional visibility into data to improve productivity and quality KPIs.
Measure agent performance with interactive leaderboards, benchmarks, and goals. Leverage intuitive click-to-coach workflows for continuous improvement.