Call Center Solutions
Meet Olivia.
Olivia is an Operations Manager.
Olivia’s primary goal.
As an Operations Manager, Olivia is responsible for supporting the needs of a growing client base and increasing organizational effectiveness. She is focused on designing processes, scaling across markets, and improving the end-user experience.
Her operations team has the power to transform the contact center from a cost center into a strategic, business-driving department for the entire organization. She is looking for a scalable, efficient, end-to-end cloud contact center platform that can be customized to meet dynamic market and business needs.
Improved productivity.
What can I optimize and streamline to increase agent productivity?
Scalability.
Does our current setup and processes allow for rapid growth and scale?
Agent satisfaction.
Are our contact center agents happy with the technology and processes they use on a daily basis?
Transformation.
Do we keep up with trends and technology? Are we well positioned to shift and grow as our needs change?
"Having all of those analytics really helped us take off the ground and become better at serving our customers."
Vanessa Avila Technical Services Manager, Taulia
