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Isabelle is an IT Director.

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As an IT Director, Isabelle is responsible for optimizing network performance and IT infrastructure for her organization. She has to continually balance customer needs with keeping the business lean and agile.
She’s currently finding it difficult to integrate some of her organization’s core customer experience and workforce management systems with their on-premises contact center.

Isabelle’s goals and current challenges.

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Are our agents using the contact center software? Are there improvements to be made?

Tool utilization.

Do we see a reduction in operational and customer acquisition costs?

Cost and revenue.

Is user productivity high and are we increasing business process efficiency?

Engagement and productivity.

Are we effectively mitigating the risk of a distributed workforce?

Security efforts.

What does success look like for Isabelle?

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Reliability is key, especially in the month of January. Every minute we’re down means thousands of pounds lost. Talkdesk’s reliability is what has saved us.

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Create custom Workspaces and custom capabilities to drive maximum productivity and a differentiated CX.

Customization

Design and build compelling customer journeys with clicks not code using Talkdesk Studio. Or further customize with a low-code interface with Studio Functions.

Design custom flows

Leverage a library of pre-built reports and dashboards with Talkdesk Explore or create your own with Explore Create.

Robust reporting

Easily connect Salesforce, Zendesk, Slack and other core business tools or use Talkdesk Connections to integrate with any third-party system in minutes via a no-code interface.

Pre-built and custom integrations

<h4>Get your company on scalable, modern cloud contact center software. <a href="#marketo_3697">Request a demo to learn more.</a></h4>

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Cut costs in your contact center by moving to the cloud

Unlock the full potential of your contact center with a digital front door

Special Report: Technology Strategies to Drive Exceptional CX

Security checklist: Hybrid contact center

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Thanks - the Talkdesk Team.

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As an IT Director, Isabelle is responsible for optimizing network performance and IT infrastructure for her organization.

Meet Isabelle.