Call Center Solutions
Meet Isabelle.
Isabelle is an IT Director.
Isabelle’s goals and current challenges.
As an IT Director, Isabelle is responsible for optimizing network performance and IT infrastructure for her organization. She has to continually balance customer needs with keeping the business lean and agile.
She’s currently finding it difficult to integrate some of her organization’s core customer experience and workforce management systems with their on-premises contact center.
Tool utilization.
Are our agents using the contact center software? Are there improvements to be made?
Cost and revenue.
Do we see a reduction in operational and customer acquisition costs?
Engagement and productivity.
Is user productivity high and are we increasing business process efficiency?
Security efforts.
Are we effectively mitigating the risk of a distributed workforce?
"Reliability is key, especially in the month of January. Every minute we’re down means thousands of pounds lost. Talkdesk’s reliability is what has saved us."
Mark Tritschler IT Manager, Chilisauce
