Call Center Solutions
Isabelle is an IT Director.
Isabelle’s goals and current challenges.
As an IT Director, Isabelle is responsible for optimizing network performance and IT infrastructure for her organization. She has to continually balance customer needs with keeping the business lean and agile.
She’s currently finding it difficult to integrate some of her organization’s core customer experience and workforce management systems with their on-premises contact center.
What does success look like for Isabelle?
Are our agents using the contact center software? Are there improvements to be made?
Engagement and productivity.
Is user productivity high and are we increasing business process efficiency?
"Reliability is key, especially in the month of January. Every minute we’re down means thousands of pounds lost. Talkdesk’s reliability is what has saved us."
Mark Tritschler IT Manager, Chilisauce
How Talkdesk can help.
Create custom Workspaces and custom capabilities to drive maximum productivity and a differentiated CX.
Design custom flows
Design and build compelling customer journeys with clicks not code using Talkdesk Studio. Or further customize with a low-code interface with Studio Functions.
Leverage a library of pre-built reports and dashboards with Talkdesk Explore or create your own with Explore Create.