Sales & Support
Founded in 2000 as an online portal for men’s lifestyle, Chillisauce has grown to provide event management and planning expertise for bachelor and bachelorette parties (known as stag and hen parties in the UK), corporate events and general “activity weekends” in the U.K.
Chillisauce recently underwent a major upgrade to their entire back-end systems, from their website to their databases, and it was important that they have a phone solution in place that could seamlessly integrate with this new technology. As one of the fastest-growing event planning agencies in the UK, it was time to scope out a new contact center solution that was easy to use and manage, could integrate with modern business tools and offer new functionality that would enable the teams to provide top-notch customer experiences.
Chillisauce chose Talkdesk to empower their teams to provide better customer experiences through advanced reporting and analytics, an easy-to-use interface and key integrations with Intercom and Slack. They have improved their customer experience by empowering sales and support agents with a reliable, enterprise cloud contact center that enables them to proactively respond to callers looking to put on amazing events.