Managing Security in the Healthcare and Life Sciences World

Download the Checklist

Healthcare and life science organizations are transitioning from having physical contact centers with direct oversight of employees’ activities to remote or hybrid-remote work operations. With this change, CX and IT leaders are now facing new challenges.

This checklist is designed to help leaders in IT, security and contact center operations:

  • Evaluate their current state of security

  • Understand HIPAA, GDPR, CMS and other compliance requirements

  • Consider where to make strategic improvements

  • Continue meeting the strict standards required of highly regulated organizations

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