Healthcare and life science organizations are transitioning from having physical contact centers with direct oversight of employees’ activities to remote or hybrid-remote work operations. With this change, CX and IT leaders are now facing new challenges.

This checklist is designed to help leaders in IT, security and contact center operations:

• Evaluate their current state of security

• Understand HIPAA, GDPR, CMS and other compliance requirements

• Consider where to make strategic improvements

• Continue meeting the strict standards required of highly regulated organizations