Healthcare and life science organizations are transitioning from having physical contact centers with direct oversight of employees’ activities to remote or hybrid-remote work operations. With this change, CX and IT leaders are now facing new challenges.
This checklist is designed to help leaders in IT, security and contact center operations:
Evaluate their current state of security
Understand HIPAA, GDPR, CMS and other compliance requirements
Consider where to make strategic improvements
Continue meeting the strict standards required of highly regulated organizations