Connect to your customer with crystal-clear voice quality, unmatched reliability and personalization that reflects your brand
Empower reps to have more effective conversations by taking advantage of Talkdesk’s industry-leading call quality and reliability. With state-of-the-art Global Low Latency architecture, callers and reps will always have crystal-clear conversations. The result is an industry-leading 4.22 MOS score. Talkdesk is the first and only contact center provider to offer a 100% uptime service level agreement.
Route inbound calls to agents based on caller data, IVR selection, business hours and agent skills to optimize each caller’s experience. Easily configure your multi-level IVR to ensure that every interaction is routed to the right agent, team or department.
With Talkdesk Agent, reps can make or receive calls from anywhere on their desktop, integrate with other business solutions and set up a variety of time-saving automations with CRMs like Salesforce and Zendesk. Callbar® is easy to set up and is always at the agent’s fingertips.
We are still new with Talkdesk, and had some exposure a year ago. They have helped us make the transition to be as painless as possible. And issues have been addressed appropriately. As a management tool it's been great. And the click to dial from salesforce has helped. It has helped us consolidate communications. The ability to pull data for reporting is awesome.
Talkdesk contributes to my successes. I am horrible with taking notes and Talkdesk helps solve this issue with recording my conversations very clearly. The calls are logged accurately and I could always count on Talkdesk to go back to be sure I am not forgetting about any important details.
This is a wonderful tool used throughout my work day. This was an easy program to learn and is essential to our Call Center. I love that I can easily run reports to keep track of my monthly progress, as well as my teammates. I also can go back and listen to calls. I use this tool daily for quality assurance and training purposes. Would recommend for any high volume call center.
Talk Desk is easy to use and serves a great purpose for our company's needs. It encompasses all the metrics we require and it is easy to decipher the results. As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance.
Walker Colston, SVP, Support & Services, Ixia
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.