Voice

Connect to your customer with crystal-clear voice quality, unmatched reliability and personalization that reflects your brand

Deliver a Superior Customer Experience

Maximize caller satisfaction with exceptional call quality, intelligent routing and customizable voice features. Talkdesk Agent consolidates all call functionality into one place to empower reps and boost productivity.

Enjoy Maximum Reliability and Global Call Quality

Empower reps to have more effective conversations by taking advantage of Talkdesk’s industry-leading call quality and reliability. With state-of-the-art Global Low Latency architecture, callers and reps will always have crystal-clear conversations. The result is an industry-leading 4.22 MOS score. Talkdesk is the first and only contact center provider to offer a 100% uptime service level agreement.

Empower Admins with Flexible and Powerful ACD and IVR

Route inbound calls to agents based on caller data, IVR selection, business hours and agent skills to optimize each caller’s experience. Easily configure your multi-level IVR to ensure that every interaction is routed to the right agent, team or department.

Design Call Flows With Ease

Empower your frontline administrators with Talkdesk Studio–a self-service visual flow designer that enables you to implement routing flows simply and without the need for coding.

Streamline the Agent Experience

With Talkdesk Agent, reps can make or receive calls from anywhere on their desktop, integrate with other business solutions and set up a variety of time-saving automations with CRMs like Salesforce and Zendesk. Callbar® is easy to set up and is always at the agent’s fingertips.

Mobile-Empower Your Agents

Engage with customers anytime, anywhere, in any channel, using any device. No other contact center solution supports mobile like Talkdesk.

Improve Outbound Efficiency

Increase rep efficiency by automating the dialing process to maximize outbound call volume. Intelligent features connect reps with the right prospects at the right time.

Hear Why Our Customers Love Talkdesk

Rated 9.1 out of 10 based on 495 reviews on

"We selected Talkdesk over other cloud contact center solutions due to its robust Salesforce integration and global voice quality."

Walker Colston, SVP, Support & Services, Ixia

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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