Reporting & Analytics

Turn insight into action with powerful real-time and historical reporting and game-changing benchmarking tools

Focus on the Metrics That Matter Most

Leverage dozens of real-time and historical reports to make immediate, informed decisions. Customize dashboards and wallboards for a live view of performance against SLAs and key metrics. Easily identify areas for improvement to coach agents and impact customer satisfaction.

Keep a Pulse on Your Contact Center

Powered by Talkdesk iQ

Monitor and optimize your team’s performance with comprehensive real-time reporting and customizable API-based dashboards and wallboards. Talkdesk Live displays the metrics that matter to the success of your team. A range of prebuilt reports helps quickly surface trends so you can take immediate action to impact the customer experience.

"Having the right analytics really helped us take off and become better at serving our customers."

VANESSA AVILA, TECHNICAL SERVICES MANAGER, TAULIA

Make Informed Decisions Using All Available Data

Powered by Talkdesk iQ 

Use data from any channel or device and from any point within the customer journey. Talkdesk Explore is a historical reporting and business analytics tool that provides quick access to large volumes of data. It features flexible filtering, scheduling, and customization options for a 360o view of contact center performance.

Stay Ahead of the Competition

Compare your performance to contact center peers to identify areas in need of improvement. Talkdesk Benchmark is the quickest way to positively impact agent performance and customer satisfaction.

Hear Why Our Customers Love Talkdesk

Rated 9.1 out of 10 based on 495 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

We use cookies to improve your browsing experience. More information. Ok