9 Global Data Centers
Talkdesk has strategically distributed data centers around the world and prioritizes redundancy on every level to eliminate single point of failure.
Global Low Latency (GLL) Architecture
GLL ensures that each call travels the most direct route through regional communication nodes and minimizes dropped packets, jitter and delay.
Browser Communications Backup Plan (BCBP)
In the event that our primary telecommunications provider experiences issues, our BCBP ensures that you do not experience downtime or call quality issues.
Talkdesk has a 24/7 Infrastructure and Operations team to oversee our automated backup plan should an unforeseen event occur.
Service Level Agreement (SLA)
Talkdesk offers the industry’s first and only 100% uptime SLA, strengthened by Talkdesk Proxy’s fully-redundant communications network.
At Talkdesk, we take security and privacy seriously and have implemented a variety of safeguards in our design and code to carefully protect our customer data.
Talkdesk holds several certifications such as SOC2 Type II, SOC3, PCI-DSS Level 1, ISO27001, ISO22301, CSA Star Level 1 and Cyber Essentials (UK) and is rated in the Advanced security rating by Bitsight. Talkdesk follows additional security frameworks such as NIST and OWASP. Talkdesk is compliant with several Privacy laws such as GDPR, CCPA and HIPAA and holds a Privacy Shield certification. Talkdesk is also member of Cloud Security Alliance (CSA) and CiSP.
Our infrastructure is hosted and managed within secure data centers accredited for ISO27001, SOC2 and PCI level 1.
Our dedicated security team works every day to ensure the proper measures are in place to keep your data safe. In addition to closely monitoring our threats landscape, they also conduct regular audits of our system.
In the unlikely event that an issue occurs, Talkdesk keeps customers informed with relevant information and provides accurate timeline estimates for issue resolution.
For every incident, we share a detailed post mortem with root cause analysis and next steps to mitigate the impact of similar issues, should they occur in the future.
Talkdesk is an excellent platform on which to connect with customers across a variety of communication methods such as phone, chat and email. It provides well developed tools to monitor performance and deep integration across the various apps. The cloud based approach allows colleagues to work remotely and connect across all of our sites easily and has helped during the current COVID-19 pandemic.
Hernan G. Talkdesk is such a great software to provide the best customer service experience by getting different communication channels so the custmers can choose the easiest option for them, voice or text. Besides you can categorize every request in order to build the best reports to better understands customer needs and after that you will have the option to automate some of your processes. Definitely a great tool.
Manual calls are now the thing of the past for my team now. We can simply hit a link for the customer and talkdesk does the rest. It provides a new age alternative to the contact center world! I love the fact Talkdesk provided a free trial period that allowed my team and myself to see how useful it could be to our organization. The bar was set so high with Talkdesk that we felt it was in our best interest to keep using it long term. You cant beat the ability to easily connect with my customers via phone with a simple click of the button. I also love that it is compatible with Salesforce. I also love the reporting features. This allows me to listen to the calls of my representatives and it provides me with a report on our KPI's. This is a great product! - Kenley B.
Talkdesk is very easy to use. It is user friendly and I get to do more QA task because the interface is not complicated. Recordings are clear and all interactions are indeed recorded. I hope all companies use Talkdesk especially those who have QA monitoring in their KPIs.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.