9 Global Data Centers
Talkdesk has strategically distributed data centers around the world and prioritizes redundancy on every level to eliminate single point of failure.
Global Low Latency (GLL) Architecture
GLL ensures that each call travels the most direct route through regional communication nodes and minimizes dropped packets, jitter and delay.
Browser Communications Backup Plan (BCBP)
In the event that our primary telecommunications provider experiences issues, our BCBP ensures that you do not experience downtime or call quality issues.
Talkdesk has a 24/7 Infrastructure and Operations team to oversee our automated backup plan should an unforeseen event occur.
Service Level Agreement (SLA)
Talkdesk offers the industry’s first and only 100% uptime SLA, strengthened by Talkdesk Proxy’s fully-redundant communications network.
At Talkdesk, we take security and privacy seriously and have implemented a variety of safeguards in our design and code to carefully protect our customer data.
Talkdesk holds several certifications such as SOC2 Type II, SOC3, PCI-DSS Level 1, ISO27001, ISO22301, CSA Star Level 1 and Cyber Essentials (UK) and is rated in the Advanced security rating by Bitsight. Talkdesk follows additional security frameworks such as NIST and OWASP. Talkdesk is compliant with several Privacy laws such as GDPR, CCPA and HIPAA and holds a Privacy Shield certification. Talkdesk is also member of Cloud Security Alliance (CSA) and CiSP.
Our infrastructure is hosted and managed within secure data centers accredited for ISO27001, SOC2 and PCI level 1.
Our dedicated security team works every day to ensure the proper measures are in place to keep your data safe. In addition to closely monitoring our threats landscape, they also conduct regular audits of our system.
In the unlikely event that an issue occurs, Talkdesk keeps customers informed with relevant information and provides accurate timeline estimates for issue resolution.
For every incident, we share a detailed post mortem with root cause analysis and next steps to mitigate the impact of similar issues, should they occur in the future.
Talkdesk is a really intuitive system, it's simple to configure and offers a seamless experience for office-based and home-working Agents. It shows all the key metrics you need on Agent/Team/Operational performance and has a strong blend of real-time and historic reports. I'd confidently recommend Talkdesk to any customer-facing operation.
Talkdesk is an amazing software, that I love working with! It is great for our agents, and the support is always wonderful anytime we have issues. We use Talkdesk along with Salesforce to service multiple clients and teams, and it a software we can't live without!
I’ve used TalkDesk for almost a year now, and I’ve found it to be incredibly reliable. TalkDesk offers myself and my team the ability to communicate with our guests quickly and effectively during urgent, time-sensitive situations. We care able to track performance, including how much time agents are spending resolving issues which has been useful when creating a staffing structure and training. The recoded calls help us provide ongoing feedback to our agents we learn develop as a team. My one note of feedback would be that we are not able to make outgoing calls if there is an incoming call, which can sometimes be challenging to work around if we are trying to reconnect with someone urgently. Other than that, I am a big fan of TalkDesk and would highly recommend!!
I've converted to Talkdesk after years of utilizing another telephony system. Talkdesk by far has been an amazing and refreshing change of pace for our team. Everyone enjoys the seamless user interface and amount of Data available through Talkdesk. I also love that the option of syncing Talkdesk with other applications we may potentially use in the future is there.
Talkdesk makes it easy to operate nationwide from a single office space. Our local store teams are able to focus on the people in front of them and our Guest Experience team is able to deliver incredible service from a remote office. Admin and Reporting functionality is top-notch and the support team is always quick to help when we run into a problem.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.