9 Global Data Centers
Talkdesk has strategically distributed data centers around the world and prioritizes redundancy on every level to eliminate single point of failure.
Global Low Latency (GLL) Architecture
GLL ensures that each call travels the most direct route through regional communication nodes and minimizes dropped packets, jitter and delay.
Browser Communications Backup Plan (BCBP)
In the event that our primary telecommunications provider experiences issues, our BCBP ensures that you do not experience downtime or call quality issues.
Talkdesk has a 24/7 Infrastructure and Operations team to oversee our automated backup plan should an unforeseen event occur.
Service Level Agreement (SLA)
Talkdesk offers the industry’s first and only 100% uptime SLA.
At Talkdesk, we take security and privacy seriously and have implemented a variety of safeguards in our design and code to carefully protect our customer data.
Talkdesk holds several certifications such as SOC2 Type II, SOC3, PCI-DSS Level 1, ISO27001, ISO22301, CSA Star Level 1 and Cyber Essentials (UK) and is rated in the Advanced security rating by Bitsight. Talkdesk follows additional security frameworks such as NIST and OWASP. Talkdesk is compliant with several Privacy laws such as GDPR and HIPAA and holds a Privacy Shield certification. Talkdesk is also member of Cloud Security Alliance (CSA) and CiSP.
Our infrastructure is hosted and managed within secure data centers accredited for ISO27001, SOC2 and PCI level 1.
Our dedicated security team works every day to ensure the proper measures are in place to keep your data safe. In addition to closely monitoring our threats landscape, they also conduct regular audits of our system.
In the unlikely event that an issue occurs, Talkdesk keeps customers informed with relevant information and provides accurate timeline estimates for issue resolution.
For every incident, we share a detailed post mortem with root cause analysis and next steps to mitigate the impact of similar issues, should they occur in the future.
We are still new with Talkdesk, and had some exposure a year ago. They have helped us make the transition to be as painless as possible. And issues have been addressed appropriately. As a management tool it's been great. And the click to dial from salesforce has helped. It has helped us consolidate communications. The ability to pull data for reporting is awesome.
Talkdesk contributes to my successes. I am horrible with taking notes and Talkdesk helps solve this issue with recording my conversations very clearly. The calls are logged accurately and I could always count on Talkdesk to go back to be sure I am not forgetting about any important details.
This is a wonderful tool used throughout my work day. This was an easy program to learn and is essential to our Call Center. I love that I can easily run reports to keep track of my monthly progress, as well as my teammates. I also can go back and listen to calls. I use this tool daily for quality assurance and training purposes. Would recommend for any high volume call center.
Talk Desk is easy to use and serves a great purpose for our company's needs. It encompasses all the metrics we require and it is easy to decipher the results. As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.