Route inbound calls to agents based on caller data, IVR selection, business hours and agent skills to optimize each caller’s experience. Easily configure your multi-level IVR to ensure that every interaction is routed to the right agent, team or department.
Make and receive calls from anywhere on the desktop with a lightweight web app
Access all Callbar® features and functionality using your mobile phone or tablet.
Record calls, pause/resume playback and listen to past recordings at any time
Hold, mute, transfer and initiate call conferencing from Callbar®
Enhance the waiting experience with callback, custom music and more
Place calls directly from your helpdesk, CRM, e-commerce platform or any website
Acquire local and toll-free phone numbers or port your existing phone numbers
Add call summary notes and disposition codes to your call log and integrated CRM
Outbound caller ID selection increases connection rates and saves time
Automatically select the best phone number and area code displayed for caller ID
Stay updated with voicemail transcription, notifications, metrics and assignment
Easily configure business hours and associated call routing features
Talkdesk makes it easy to operate nationwide from a single office space. Our local store teams are able to focus on the people in front of them and our Guest Experience team is able to deliver incredible service from a remote office. Admin and Reporting functionality is top-notch and the support team is always quick to help when we run into a problem.
Talkdesk has made life so much easier! With our recent integration to salesforce, we can now cut down on the amount of documenting we have to do for each account. After a call is placed or received, you can track everything right there and it writes it back to salesforce. There can be a lag on some calls but the pros outweigh the cons!!
Talkdesk has been a great solution for our technical support division! Previously, we were using RingCentral, which just rang all phones at once. The integration with ZenDesk has been super helpful in regards to automatically creating tickets from calls, creating tickets from voicemails, and providing customer information in the tickets once they were added as contacts. The UI of the Callbar is intuitive and very easy to use as well.
After using Talkdesk for over a year as an employee at G4S; I can honestly say that this is the best app I have used to date. I love the features included; which makes everything much better than the average Joe most call centers use. For some or more examples; the Note feature that's included within Talkdesk is very useful; which you don't need to use Word or the Notepad app in order to reserve space. No more saving docs for everyday use within the call center, and definitely reduces clutter between users in the work area. Another feature that I find useful is the Caller ID feature; which users can update during every call. This is very beneficial to G4S when dealing with multiple clients on a daily bases. Two more features that admire are the transfer and conference call feature; which are easy to use when they work, but there are cons between the two. For the conference feature; you're only allowed up to 3 lines per conference which should have more for corporate office and home use. As for the issue with the transfer feature; the calls can get lost in limbo during a blind or warm transfer; which I feel needs a proper patch. Other than those minor cons; Talkdesk is perfect!
Walker Colston, SVP, Support & Services, Ixia
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