In-Depth Reporting

View, customize and share in-depth reports on a wide variety of metrics, including team and ticket status, channel and agent performance. Features include:

• Smart Filtering – Filter by date, channel, agent or tag
• Sharing Preferences – Create public, private or shared dashboards
• Drag & Drop Dashboard – Rearrange your dashboard on-the-fly to compare data
• Interactive Graphs – Interact with graphs in real time

Measure KPIs and SLAs

Measure and report on a specific set or group of KPIs and SLAs, and easily compare the evolution of performance over time.

Widget Flexibility

Create custom dashboards perfectly suited to your needs. Thousands of reporting combinations are available, and more widgets are regularly added.