Contact Center Trends

An Overview of Call Center Performance Metrics

An Overview of Call Center Performance Metrics
by Shauna Geraghty

March 4, 2015

min read

2018 Talkdesk Contact Center KPI and Benchmarking Report

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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