Surging contact volumes, low agent engagement, high turnover, and difficulty filling open roles — sound familiar? If so, you’re not alone. Contact centres are struggling with an unprecedented talent shortage. Even well-staffed contact centres have an opportunity to drastically improve productivity and performance in the era of hybrid work.
To address these challenges, leading organisations need to combine innovative strategies with cutting-edge technology to hire, develop, and retain high-performing agents more effectively. This on-demand Talkdesk session explores steps your contact centre can take to:
- Control costs by reducing agent turnover.
- Improve CSAT with AI-driven performance insights and personalized coaching.
- Increase operational efficiency by optimizing agent utilization and boosting productivity.
- Build your business case for agent experience investments.
Plus, get instant access to popular resources from CCW, Blake Morgan, and more that guide you through strategies and best practices to create a strong, frictionless environment for your employees — along with key stats and findings from this session.
