5. Mission mismatch

Agents who feel powerless, that they unable to make a difference and dislike handling customer complaints and problems every day will be more likely to experience burnout and leave their position.

6. Failure to acknowledge

Agents who feel that their performance at work isn’t appreciated or rewarded will be less likely to gain a sense of enjoyment from work.

7. Less than optimal work conditions

Agents who feel tied to a desk, are unhappy with their work hours or are underpaid are more likely to start looking for work elsewhere.

8. Lack of a challenge

Agents who feel that tasks are too repetitive and that they are not fully using their skills and expertise will feel less satisfied with their work.

9. Strict work environment

Agents who think that workplace rules are too rigid and inflexible will end up becoming frustrated and will want to leave their company.

All of the aforementioned reasons can contribute to an agent leaving a call center and increase agent attrition rates. It is important to assess your own call center work environment, managerial practices and culture and make the necessary changes. Doing so will go a long way in keeping your top talent on your team and performing their best.