Contact Center Trends

Understanding Call Center Turnover and How to Reduce It

Understanding Call Center Turnover and How to Reduce It
by Taylor Johnson

March 11, 2016

min read

2020 Talkdesk Contact Center KPI and Benchmarking Report

Download now to learn more about:

  • The role and value of contact center KPIs
  • 5 most relevant inbound contact center KPIs and how to establish benchmarks
  • 10 steps to define your contact center KPIs

Taylor Johnson

Taylor is a Product Marketing Manager at Talkdesk. He lives in San Francisco and loves exploring the city looking for the best food in every neighborhood.

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