Contact Center Trends

Understanding Call Center Turnover and How to Reduce It

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Understanding Call Center Turnover and How to Reduce It
2021 global Talkdesk contact center KPI benchmarking report

2021 global Talkdesk contact center KPI benchmarking report

Download now to learn more about:

  • The importance and benefits of benchmarking.
  • How contact center metrics changed during 2020 compared to 2019.
  • How your contact center performance stacks up against peers across industries, regions, and company sizes.
  • Tips to optimize your contact center and improve CX.

Taylor Johnson

Taylor is a Product Marketing Manager at Talkdesk. He lives in San Francisco and loves exploring the city looking for the best food in every neighborhood.