Contact center leaders understand the value of AI and automation to accelerate self-service options, improve customer satisfaction, boost productivity, and help drive revenue for the organization. However, leaders may be hesitant to implement and leverage AI in the contact center due to a lack of understanding of the currently available technology, the perceived complexity of implementing AI, and how AI can be applied to address the specific problems they are facing.
Watch this on-demand masterclass to learn from experienced AI specialists who will share how to adopt, operationalize, and drive value from AI through proven use cases that involve low-effort implementation and result in an immediate impact on cost savings and customer experience. We discuss how to:
- Form a strategic vision for AI that addresses the business outcomes you need.
- Incorporate AI into your everyday operations for a faster and more frictionless customer experience.
- Predict and prepare for customers’ future needs to make customer journeys more efficient.
- Empower agents by providing answers at their fingertips to resolve issues quickly.
- Do more with less by lowering your cost per contact while increasing customer self-service rates.
Plus, get instant access to popular AI resources, including The ultimate AI playbook for contact centers — along with key stats and findings from the masterclass.
Note: This is the first masterclass in a series of 5 that cover how to optimize, save costs, and improve CX.
