Call Center

10 Steps to Help Reduce Agent Attrition in Call Centers

10 Steps to Help Reduce Agent Attrition in Call Centers
by Shauna Geraghty

August 20, 2018

min read

Call Center

2019 Talkdesk Contact Center KPI & Benchmarking Report.

Explore the role of key performance indicators, how to define and measure success, and the trends across common metrics in this new report!

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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