Contact Center Trends

10 Steps to Help Reduce Agent Attrition in Call Centers

10 Steps to Help Reduce Agent Attrition in Call Centers
by Shauna Geraghty

August 20, 2018

min read

2019 Talkdesk Contact Center KPI & Benchmarking Report.

Explore the role of key performance indicators, how to define and measure success, and the trends across common metrics in this new report!

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.

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