Contact Center Trends

11 steps to help reduce agent attrition in call centers

Celia Cerdeira
By Celia Cerdeira

0 min read

Woman agent using headsets looking at a computer. In the background a cat and several images with graphs and information help to reduce agent attrition
2020 Report Talkdesk Contact Center Kpi Benchmarking

Talkdesk contact center KPI benchmarking report

Celia Cerdeira

Celia Cerdeira

Célia Cerdeira has more than 20 years experience in the contact center industry. She imagines, designs, and brings to life the right content for awesome customer journeys. When she's not writing, you can find her chilling on the beach enjoying a freshly squeezed juice and reading a novel by some of her favorite authors.