With the rapid advancement of technology, healthcare organizations today face rising expectations from both patients and regulators, and organizations must ensure the security of all patient data by satisfying HIPAA and a variety of other regulations.
Talkdesk provides contact center software that helps healthcare organizations meet these demands while simultaneously reducing operational costs. The cloud-based application offers cutting-edge security combined with advanced contact center features that empower agents to deliver meaningful patient experiences.
Leverage our custom storage solution to store and manage call recordings directly on your proprietary servers. This gives you full ownership over your contact center data and the freedom to customize preferences for user authentication, data retention and more. Your organization will have full confidence that your operations meet the highest of security standards.
Access to all call recordings in Talkdesk require user authentication by default. Additionally, you can also customize the data retention length for call recordings according to your specific needs. These safeguards not only protect the security of call data and any associated patient information, but also support your organization with compliance regulations.
Talkdesk’s innovative contact center technology helps your agents build stronger patient relationships. Features such as Intelligent Reconnect, Customer Sentiment Score and more redefine modern customer service. With over 25+ integrations, your organization can also use Talkdesk with the business tools you already have to create a cohesive agent experience.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.