Cloud contact center solutions have been widely available for several years. Thousands of companies worldwide have made the decision to migrate from cumbersome, hardware-centric legacy systems to modern, application-based solutions. In this webinar, we will explore the reasons companies have abandoned the dated solutions of on-prem vendors to build flexible customer engagement solutions designed for the modern consumer.
- Decrease operational costs and increase operational agility
- Manage multiple contact center locations seamlessly from anywhere with browser-based tools
- Quickly extend functionality like Workforce Management and AI-based Speech Analytics with clicks not code
- Take advantage of ongoing innovation to ride the cloud software technology curve, wherever it leads
- It’s easy to switch – automatic upgrades, one-click CRM integration, fast agent onboarding