SPEAKERS:
John Bastin, VP Industry Strategy, Government & Education at Talkdesk
João Carmo, Principal Product Manager, Automation & AI at Talkdesk
In the past year, customer demands for instant access to information have grown exponentially; there is a high expectation for self-service. To meet this requirement, government and education institutions are turning to artificial intelligence (AI) and automation to provide easy access to information while ensuring against fraud, waste and abuse and mishandling of information.
Join this session to learn how AI can support efficiencies with:
- Predictions and proactive notifications
- Speech analytics and intelligent alerts
