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CX Never Sleeps: 2020 Lessons Learned with Tuft & Needle

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<img alt="" class="alignnone wp-image-37060" decoding="async" height="46" loading="lazy" sizes="(max-width: 256px) 100vw, 256px" src="https://www.talkdesk.com/pt-pt/app/uploads/2021/02/talkdesk-tuft-and-needle-.png" srcset="https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/2021/02/29180633/talkdesk-tuft-and-needle-.png 649w, https://infra-cloudfront-talkdeskcom.svc.talkdeskapp.com/talkdesk_com/2021/02/29180633/talkdesk-tuft-and-needle--325x59.png 325w" width="256" /> 
Webinar on-demand
ORADORES: 
Amber Scott, Head of Customer Experience, Tuft &amp; Needle 
Duane Peck, Director of Industry Marketing, Talkdesk
 


2020 foi um ano difícil para as marcas e retalhistas. O crescimento do comércio eletrónico explodiu, cimentando novos hábitos digitais, e muitos consumidores ficaram frustrados com os atrasos na cadeia de fornecimento e nos cumprimentos de prazos. Nesta conversa com Amber Scott, chefe de experiência do cliente da Tuft&amp; Needle, a Talkdesk partilha o impacto que a pandemia teve na fidelidade do cliente, as mudanças que a empresa fez na sua estratégia de CX e outras lições com as quais todas as empresas podem aprender com o ano de 2020.
O webinar analisa:
<ul class="p-rich_text_list p-rich_text_list__bullet text text--16" data-indent="0" data-stringify-type="unordered-list">
<li data-stringify-indent="0">Como a Tuft &amp; Needle lidou com os atrasos no envio</li>
<li data-stringify-indent="0">A evolução da sua estratégia de comércio tradicional</li>
<li data-stringify-indent="0">Conselhos de CX para outras empresas DTC</li>
</ul>

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CX Never Sleeps: 2020 Lessons Learned with Tuft & Needle

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The Retail playbook for surviving (and thriving) during the holidays

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