Please, try different search words.

There are no results.

Please, try different search words or explore our suggestions.

There are no results for {{search_query}}

There are no results!

Contact center insights: The gold mine retailers don’t know they have

third

hero

<h3>Opa! Parece que há um problema ao carregar sua experiência de conteúdo.</h3>
This could result from one or more of several issues:
<ul>
 	<li>You have an Ad Blocker active on your browser - please review your settings and turn off the Ad Blocker for this website.</li>
 	<li>You have not accepted the Cookies needed to display the content - please open the Cookie Consent Application by clicking the “Cookie Policy” link in the website Footer at the bottom of the page to review and accept the Cookies.</li>
 	<li>Your browser privacy settings will not enable content to load - please review your browser privacy settings.</li>
</ul>
You may also perform a refresh of your browser, or close it and open a new browser after making the adjustments suggested above to ensure all new settings are deployed.
Thanks - the Talkdesk Team.

Contact centers are the most underrated source of valuable customer feedback for any retailer. Specifically, the contact center is a rich source of interaction data, sentiment and emotion.
Contact centers are in a unique position to harness that data and turn it into insights more cheaply than other departments. Interaction data is like ‘free’ data for contact centers. Contact centers can use it as a means to gather raw thoughts from customers, which could reveal their unmet needs and consequently become an inspiration for innovation.
Watch Dan Gingiss, Liza Amlani, and Fernando Egea, as they discuss how from contact center data, you can determine:
<ul class="text text--16">
<li>Top reasons why customers are reaching out.</li>
<li>Why customers are returning an item (talk to them about it instead of choosing a reason from a dropdown menu).</li>
<li>What products people are hunting for (and should stock up on).</li>
<li>And a ton more.</li>
</ul>
And how these insights can be fed back to teams like product creation, merchandising and marketing to inform decision making.

Preencha o formulário para assistir à gravação.

side_form

Dan Gingiss

Liza Amlani

Fernando Egea

people

Relatório de pesquisa do Gartner, How Can Generative AI Be Used to Improve Customer Service and Support?

How Talkdesk is leveraging Microsoft Azure OpenAI Service

10 Casos de Uso da IA para Reduzir o Tempo Médio de Gerenciamento de Chamadas

Washington Federal Bank delivers enhanced self-service with Talkdesk

card_related

Register and watch the Contact center insights: The gold mine retailers don’t know they have Webinar.