Create connected customer experiences in every store.
Talkdesk for Stores extends Customer Experience Automation (CXA) into physical retail, giving store employees complete customer context and AI-powered assistance to deliver personalized experiences, strengthen customer relationships, and make every in-store interaction visible and measurable.
83%
of U.S. retail sales still happen outside e-commerce.
Source: U.S. Census Bureau, August 2026
of retail executives believe their staff have the tools and information needed to personalize customer experiences.
Source: Deloitte, 2025
29%
of consumers have stopped buying from a brand because of a poor customer experience.
Source: PwC 2025 Customer Experience Survey
Equip every store employee to be a customer experience expert.
Give store employees the customer context, AI-powered Copilot guidance, and retail workflows they need to personalize every interaction, answer questions with confidence, build stronger relationships, and convert more shoppers.
Customer details
In-person conversation
Orders side panel
Turn every store interaction into actionable intelligence.
Capture in-store interactions, outcomes, and customer feedback to give managers greater visibility into what’s happening on the store floor—providing insights to improve coaching, service quality, and store performance.
One customer journey. One platform. Every touchpoint.
Bring stores into the broader customer experience by connecting in-person interactions with contact center, digital, and commerce experiences—giving employees and service teams shared context and customers a more consistent experience wherever they engage.
FAQs
Encontre as respostas que procura.
Talkdesk for Stores extends Customer Experience Automation (CXA) beyond the contact center and into physical retail locations. It gives store employees access to customer context, interaction history, AI-powered assistance, and retail workflows so they can deliver more informed, personalized experiences during in-store interactions.
Talkdesk for Stores gives employees a more complete view of the customer, including previous service interactions, purchases, loyalty information, and in-store visits. With Talkdesk Copilot providing AI-powered guidance, employees can quickly access relevant information and better assist customers without switching between disconnected systems.
Talkdesk for Stores enables customers and employees to schedule in-store appointments for personalized service, product consultations, and other store experiences. Employees can prepare for upcoming appointments with customer context and interaction history, helping create a more informed and personalized experience from the moment the customer arrives.
Talkdesk for Stores is browser-based, giving employees access from compatible web-enabled devices such as tablets, laptops, and store workstations without requiring dedicated hardware. This provides retailers flexibility to bring customer context, AI-powered assistance, and retail workflows to employees wherever they engage customers in the store. Talkdesk for Stores is designed to complement, rather than replace, a retailer’s point-of-sale system.
Beyond the contact center.
Into the store.
See how Talkdesk for Stores brings CXA, customer context, and AI-powered assistance to store employees to deliver more personalized customer experiences.