Histórias de clientes
CASO DE USO
Serviço
SETOR
Varejo e Bens de Consumo
Tecnologia da Informação e Serviços
INTEGRAÇÃO
Salesforce
MÉTRICA CHAVE
17x ↑ Resolução da Primeira Chamada
O Xenial aumenta a resolução da primeira chamada em 17x com o Talkdesk.
For more than thirty years, Xenial has partnered with leading quick service and fast casual restaurants to employ best-of-breed restaurant technologies to grow their businesses.
If you’ve ever stopped at a quick-service restaurant like McDonald’s, Burger King or Tim Horton’s, chances are you’ve unknowingly experienced Xenial running behind the scenes. By leveraging Xenial’s end-to-end enterprise platform, restaurants use real-time and historical data to improve quality of service, increase customer engagement and ultimately grow revenue.
"Nosso processo geral de treinamento é de dois dias, sendo que o treinamento da Talkdesk leva cerca de 15 minutos desse tempo. Essa é uma verdadeira prova da simplicidade da solução."
Mike Zarzeka, SVP of Information Technology and Systems
With more than 25,000 restaurants in over 62 countries using Xenial’s suite of solutions, Xenial has transformed the way quick service restaurants operate. Learn more on how Xenial partners with Talkdesk to ensure success.
Veja o histórico do cliente.
By leveraging a cloud-native enterprise contact center platform, Xenial ensures callers are routed to the right agent at the right time and has increased first call resolution by 17x.
