customer stories

On Running Logo

On Running Photo


Sales and service


Retail & Consumer Goods




Fast implementation
Real-time reporting

Revolutionize the sensation of running with soft landings and explosive takeoffs.

On set out in 2010 with a big ambition: to change the world of running. In the ten years since, On has been embraced into the hearts, and onto the feet, of more than seven million runners in over 50 countries.

"We selected Talkdesk for the personalized conversation, fast implementation, real-time reporting and also the cloud base solution so the team can work from home safely."

Jana Trckova, Global Head of Customer Service, On

As a global footwear and apparel brand looking to expand its footprint and grow its customer service organization, On chose Talkdesk for its cloud flexibility, voice quality and systemwide reliability. With Talkdesk cloud solutions, On was able to activate a new customer service team in Japan, provision local support phone numbers and onboard at-home agents in less than three days.

Jana Trckova

Watch customer story.

On makes leap to Talkdesk to deliver great customer experiences.