Maximize call quality with Talkdesk Voice Engagement.
Deliver smarter, connected voice experiences, powered by Customer Experience Automation (CXA).
Maximize caller satisfaction with exceptional call quality, intelligent routing, and customizable voice features. With CXA, every call is orchestrated across AI agents, data, and workflows—ensuring faster resolutions and seamless handoffs. Talkdesk Agent Workspace brings everything together in a single view, providing rich context and streamlined workflows that empower agents to deliver personalized experiences that build loyalty and drive growth.
Voice features.
Agent Workspace
Make and receive calls from anywhere on the desktop with a lightweight web or desktop app.
Mobile
Access all Agent Workspace features and functionality using your mobile phone or tablet.
Call recording
Record calls, pause/resume playback, and listen to past recordings at any time.
Call control
Hold, mute, transfer, and initiate call conferencing from Agent Workspace.
International numbers
Acquire local and toll-free phone numbers or port your existing phone numbers.
Call disposition codes and notes
Add call summary notes and disposition codes to your call log and integrated CRM.
Talkdesk Local Presence
Maximize connect rates by automatically selecting the phone number that has the same area code or country code as the call recipient.
Voicemail
Stay updated with voicemail transcription, notifications, metrics, and assignments.
Business hours
Easily configure business hours and associated call routing features.
Talkdesk Minutes
Choose from affordable calling plans to make calls anywhere in the world.
Talkdesk Numbers
Assign, purchase, and manage all phone numbers to make or receive calls.
Voice to case
Automatically create and resolve cases associated with call requests that require follow-up.
Design customer journeys with ease.
Built on the foundation of CXA, our IVR and ACD orchestrate multi-agent automation to deliver personalized, self-service experiences and seamless handoffs.
Design and orchestrate customer journeys with CXA simplicity.
Empower frontline administrators with Talkdesk Studio, built on the foundation of Customer Experience Automation (CXA), allowing admins to create, adapt, and orchestrate voice flows with clicks, not code.
Maximize connect rates with Talkdesk Local Presence.
When placing outbound calls, Talkdesk will automatically select the phone number that has the same area code or country code as the recipient of the call. When the recipient sees that a familiar number is calling, they’re more likely to pick up the phone. Talkdesk Local Presence increases connect rates and the overall efficiency of your team.
You can purchase phone numbers from across the United States and the globe then allow Talkdesk Local Presence to take care of the rest.
"We selected Talkdesk over other cloud contact center solutions due to its robust Salesforce integration and global voice quality."
Walker Colston SVP, Support & Services, Ixia
Get your teams talking with a modern business cloud phone system.
Talkdesk Phone™ is the industry’s first and only business phone system natively built on a leading cloud contact center platform, reducing costs, unifying technologies and increasing business agility across the entire organization.
Never let a conversation go unresolved with Talkdesk Cases.
Transform your follow-up call conversations into positive business outcomes with Talkdesk Cases™, an omnichannel customer service ticketing system.
IVR software FAQs.
Interactive voice response (IVR) is a common call center software used for telephone routing and answering common customer questions. An IVR system can combine customizable messages and different voice effects that engage callers and reduce the need for interaction with live agents.
This call center software provides automatic call distribution between departments, decreases the human touchpoints in both inbound and outbound calls, and reduces resolution time to maximize customer satisfaction. Because of their broad use cases, IVR systems are worthwhile investments for any company with a high call volume.
In a contact center, phone calls are endless and you don’t always have a live agent at the ready to answer those incoming calls. IVR software can receive customer calls immediately and answer common questions they might have. If customers have a more advanced issue, they can be efficiently directed to the correct department. With IVR software, you can optimize your systems and change the way customers interact with your company.
