solutions

Talkdesk Remote

Empower your agents to deliver exceptional customer experiences from home with an end-to-end remote contact center solution.

Reap the Rewards of Going Remote

Remote contact centers are here to stay. With the right technology, leveraging a fully or partially remote workforce can lead to increased agent productivity, reduced costs, and better customer experiences. Talkdesk Remote makes it easier than ever to connect with customers from anywhere, maintain security in a remote environment, and efficiently manage a distributed workforce.

Connect With Customers From Anywhere

Equip your agents with best-in-class tools to work from home and engage with customers on any channel, using the industry’s most intuitive cloud contact center platform. Provision new remote agents, add numbers anywhere in the world, and make changes with clicks, not code.  

Call Quality You Can Count On

Combine Talkdesk’s industry-leading MOS call quality and fully redundant network with intelligent, two-way background noise reduction from Krisp to give your customers a consistently crystal-clear and reliable voice experience from any home environment.

Unparalleled Remote Security

Protect your remote contact center from data leakage, fraud, identity theft and privacy-related breaches with Talkdesk Guardian™, a first-of-its-kind, native cloud contact center security application.

"When Zumiez had to completely recreate our contact center from fully on site to fully remote, Talkdesk was one of the few systems that took no effort whatsoever. We were able to transition our agents to home with absolutely no interruption in service."

Megan Hamilton, Customer Service Manager, Zumiez

Efficiently Manage a Distributed Workforce

Improve your customer experience and optimize operational efficiency with an integrated suite of Workforce Engagement Management solutions designed to help you manage, develop, and empower your agents to succeed, regardless of their physical location.

Hire and Onboard Trained Talent, Fast

Take full advantage of the distributed talent market by using Talkdesk CXTalent to source and hire Talkdesk Academy™ certified agents, supervisors, and system admins that are ready to work from anywhere and hit the ground running.

Customize and Extend Your Remote Contact Center

Optimize your remote contact center by adding new capabilities with 1-click integrations and 30-day free trials to 50+ contact center apps through our AppConnect marketplace.

Explore Talkdesk Remote Capabilities

Hear Why Our Customers Love Talkdesk

Rated 4.5 out of 5 based on 781 reviews on

Experience the Cloud Contact Center for Innovative Enterprises

Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.

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