Quickly perform customer authentication with Identity.

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Verify your customer’s identity through our strong customer authentication system and improve the customer experience. Protect customer data with the power of self-service authentication to quickly route customers to agents. Remove the frustration associated with cumbersome verification processes by quickly and securely verifying caller identity using voice biometrics. Make voice biometrics part of your automation flow to decrease average handle time and free up agents to focus on more complex cases.

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Fast and secure authentication with voice biometrics.

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Protect your contact center from fraudsters with an additional layer of security that evaluates the integrity of the number a customer uses to reach out to your contact center. Immediately understand if a phone number is a burner phone or has been associated with previous fraud.

Leverage risk scoring to understand which phone numbers are a potential risk.

Automate the verification processes and decrease average handle time.

Faster authentication

Increase security and protect customer data with scalable, active voice authentication.

Stronger identity validation

Prevent unauthorized access by making multi-factor authentication (MFA) your default security standard.

Eliminate fraudsters

Integrate with Talkdesk Studio™ and increase IVR containment rates.

Seamless Studio integration

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In order to protect customer accounts against faud and other security issues, organizations will usually have a customer authentication process. Historically, this process would involve the transfer of personal information and some sort of verification system, but now you can simplify it with Talkdesk.

Secure customer authentication refers to the authentication process required to protect account login information. These authentication methods are often frustrating and time-consuming, but with our fast and secure voice biometrics system, customers can easily get the information they need without compromising safety.

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Talkdesk Guardian

Security checklist: Hybrid contact center

Working From Home Drives the Need for Better Contact Center Security

Mitigate security threats in your contact center

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Thanks - the Talkdesk Team.

Experience the modern cloud contact center platform for every industry.

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Improve the customer experience and protect customer data with the power of self-service authentication to quickly route customers to agents. Request demo.

Quickly perform customer authentication with Identity.

Fast and secure authentication with voice biometrics.

Leverage risk scoring to understand which phone numbers are a potential risk.

Benefits of Talkdesk Identity.

Faster authentication

Stronger identity validation

Eliminate fraudsters

Seamless Studio integration

Customer authentication FAQs.

What is customer authentication?

What is secure customer authentication?

Related resources.

Talkdesk Guardian

Security checklist: Hybrid contact center

Working From Home Drives the Need for Better Contact Center Security

Mitigate security threats in your contact center

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