Workforce Engagement Management

Speech Analytics

Talkdesk Speech Analytics intelligently analyzes real-time and historical calls to improve agent performance and drive compliance

Maximize the Value of Every Customer Interaction

Gain new insights about caller sentiment and intent with advanced speech analytics and keyword detection. Use data from granular reports to drive operational strategy, customer service, and quality management

Drive Performance and Compliance

Intelligently analyze real-time and historical calls to identify agent coaching opportunities and standout customer experiences. Mitigate risk by identifying possible compliance issues before they can escalate.

"Talkdesk gives us the power to analyze the business more effectively."

Daniel Capoferri, Senior Manager, IS Solutions Delivery, Tucows

Improve QA Processes

Gain valuable insights into your contact center and agent performance with customizable, intuitive reporting dashboards. Drill down into flagged conversations and identify training opportunities by listening for caller sentiment, speech patterns and more.

"77% of speech analytics users can automatically monitor customer satisfaction results to identify and re-engage unhappy clients."

Aberdeen Research

Capture Conversation Trends

Use advanced keyword and intent analysis to pinpoint how often important terms and topics, such as competitor names or product features, are mentioned in conversations. Easily identify the voice of the customer to improve products and map calls to win/loss analysis.

Hear Why Our Customers Love Talkdesk

Rated 9.2 out of 10 based on 545 reviews on

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