Provide proactive coaching to improve agent performance and increase customer satisfaction. Leverage intelligent monitoring and reporting features for a complete view of customer happiness and agent effectiveness.
With Talkdesk Quality Management, contact center supervisors will always have a seamless way to communicate with their teams. Effortlessly monitor and track calls to ensure team members are engaging in quality conversations. Use Talkdesk for Slack to live coach reps via behind-the-scenes messaging.
Boost team effectiveness by leveraging voice analytics to review calls for adherence and detect keywords or phrases. With this data, managers can easily create unique call scorecards according to different team focuses and call topics. Detailed reports and dashboards provide valuable performance insight and identify new coaching and training opportunities.
Get a 360° view of your customers with Sentiment. By combining traditional CSAT with customer mood, Sentiment provides a holistic measurement of customer happiness. CSAT is collected from your customers via SMS while Mood is collected directly from the agent via Callbar® to maximize response rates while they are still top-of-mind.
Talkdesk contributes to my successes. I am horrible with taking notes and Talkdesk helps solve this issue with recording my conversations very clearly. The calls are logged accurately and I could always count on Talkdesk to go back to be sure I am not forgetting about any important details.
This is a wonderful tool used throughout my work day. This was an easy program to learn and is essential to our Call Center. I love that I can easily run reports to keep track of my monthly progress, as well as my teammates. I also can go back and listen to calls. I use this tool daily for quality assurance and training purposes. Would recommend for any high volume call center.
Talk Desk is easy to use and serves a great purpose for our company's needs. It encompasses all the metrics we require and it is easy to decipher the results. As a department, we are able to monitor calls for training, record CSAT scores and call volume which helps improve overall performance.
Talkdesk is a great communication product that replaces traditional office phones. Calls can be made and received easily from a headphone that is connected to your computer. I love that I received the voicemail recordings via email. Additionally, I am to listen to recording of the phone call that I had with the client. Super helpful when i need clarification on what was communicated to the client.
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