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Customer experience. A better way.

By Tiago Paiva

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How moving your contact center to the cloud can help reduce costs

Business Continuity

How moving your contact center to the cloud can help reduce costs

By João Safara

The cost of loss: Why you need security built into your platform

Business Continuity

The cost of loss: Why you need security built into your platform

By João Safara

A smarter approach to call deflection and self-service

Business Continuity

A smarter approach to call deflection and self-service

By João Safara

5 key self-service metrics to watch for reducing costs

Business Continuity

5 key self-service metrics to watch for reducing costs

By João Safara

Cash is king: Move to OpEx to keep cash on hand

Business Continuity

Cash is king: Move to OpEx to keep cash on hand

By João Safara

How focusing on costs alone can jeopardize the customer experience

Business Continuity

How focusing on costs alone can jeopardize the customer experience

By João Safara

Running a virtual call center: The technical challenges for IT

Business Continuity

Running a virtual call center: The technical challenges for IT

Garry Ovenell

By Garry Ovenell

Give your agents the right tools to succeed in a remote work scenario

Business Continuity

Give your agents the right tools to succeed in a remote work scenario

By Anya Syulina

Key factors to successfully implement a remote work program

Business Continuity

Key factors to successfully implement a remote work program

By João Safara

3 ways to secure your contact center when working from home

Business Continuity

3 ways to secure your contact center when working from home

By Eloísa Ferreira

Ion Solar shifts to remote work in two hours with Talkdesk

Customer Success

Ion Solar shifts to remote work in two hours with Talkdesk

By João Safara

WFH edition: How to successfully manage your remote team

Employee Engagement

WFH edition: How to successfully manage your remote team

By João Safara

Talkdesk

Talkdesk makes history

Internet Travel Solutions moves hundreds of agents to remote work with Talkdesk

Customer Success

Internet Travel Solutions moves hundreds of agents to remote work with Talkdesk

By João Safara

TAP Air Portugal flies customer support system to the cloud with Talkdesk

Business Continuity

TAP Air Portugal flies customer support system to the cloud with Talkdesk

By João Safara

Hire top-class talent with Talkdesk CXTalent and develop staff with Talkdesk Academy

Business Continuity

Hire top-class talent with Talkdesk CXTalent and develop staff with Talkdesk Academy

By João Safara

Advisors Excel moves 700 financial service agents to Talkdesk with plans to quadruple in size by end of 2020

Business Continuity

Advisors Excel moves 700 financial service agents to Talkdesk with plans to quadruple in size by end of 2020

By João Safara

Fortune 100 healthcare company ensures business continuity by moving 1,500 agents to Talkdesk

Business Continuity

Fortune 100 healthcare company ensures business continuity by moving 1,500 agents to Talkdesk

By João Safara

IT Naturally enables remote work with Talkdesk Enterprise Cloud

Business Continuity

IT Naturally enables remote work with Talkdesk Enterprise Cloud

By João Safara

Talkdesk for Travel & Hospitality: Move to the cloud now

Business Continuity

Talkdesk for Travel & Hospitality: Move to the cloud now

Chris Palmer

By Chris Palmer

From business continuity to the new normal

Business Continuity

From business continuity to the new normal

By Marco Costa