Business Continuity

A smarter approach to call deflection and self-service

A smarter approach to call deflection and self-service
by João Safara

October 21, 2020

min read

Call Deflection to Digital Channels: Tactics for Cost-Savings

This ebook explores the fundamental role of contact centers in improving customer experience ways to reduce call volumes with call deflection and new digital channels.

João Safara

João Safara has extensive experience in content production and management, and enjoys balancing that with people-driven initiatives such as supporting diversity and employer branding. In his free time, you can find João surfing through crime novels, relaxing at the nearest beach or imagining ways to create a more equal and positive society.

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