Talkdesk Blog

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It’s the end of CX as we know it

By Tiago Paiva

Business Continuity

How moving your contact center to the cloud can help reduce costs

By João Safara

2020-11-09

Business Continuity

The cost of loss: Why you need security built into your platform

By João Safara

2020-10-26

Business Continuity

A smarter approach to call deflection and self-service

By João Safara

2020-10-21

Business Continuity

5 key self-service metrics to watch for reducing costs

By João Safara

2020-10-16

Business Continuity

Cash is king: Move to OpEx to keep cash on hand

By João Safara

2020-09-15

Business Continuity

How focusing on costs alone can jeopardize the customer experience

By João Safara

2020-08-07

Business Continuity

Running a virtual call center: The technical challenges for IT

By Garry Ovenell

2020-07-20

Business Continuity

Give your agents the right tools to succeed in a remote work scenario

By Anya Syulina

2020-06-05

Business Continuity

Key factors to successfully implement a remote work program

By João Safara

2020-05-19

Business Continuity

3 ways to secure your contact center when working from home

By Eloísa Ferreira

2020-05-18

Customer Success

Ion Solar shifts to remote work in two hours with Talkdesk

By João Safara

2020-05-12

Employee Engagement

WFH edition: How to successfully manage your remote team

By João Safara

2020-05-12

Artificial Intelligence

Customer experience. A better way.

Customer Success

Internet Travel Solutions moves hundreds of agents to remote work with Talkdesk

By João Safara

2020-05-11

Business Continuity

TAP Air Portugal flies customer support system to the cloud with Talkdesk

By João Safara

2020-04-28

Business Continuity

Hire top-class talent with Talkdesk CXTalent and develop staff with Talkdesk Academy

By João Safara

2020-04-28

Business Continuity

Advisors Excel moves 700 financial service agents to Talkdesk with plans to quadruple in size by end of 2020

By João Safara

2020-04-27

Business Continuity

Fortune 100 healthcare company ensures business continuity by moving 1,500 agents to Talkdesk

By João Safara

2020-04-24

Business Continuity

IT Naturally enables remote work with Talkdesk Enterprise Cloud

By João Safara

2020-04-23

Business Continuity

Talkdesk for Travel & Hospitality: Move to the cloud now

By Chris Palmer

2020-04-22

Business Continuity

From business continuity to the new normal

By Marco Costa

2020-04-17

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Talkdesk Blog

It’s the end of CX as we know it

See what else is new.

How moving your contact center to the cloud can help reduce costs

The cost of loss: Why you need security built into your platform

A smarter approach to call deflection and self-service

5 key self-service metrics to watch for reducing costs

Cash is king: Move to OpEx to keep cash on hand

How focusing on costs alone can jeopardize the customer experience

Running a virtual call center: The technical challenges for IT

Give your agents the right tools to succeed in a remote work scenario

Key factors to successfully implement a remote work program

3 ways to secure your contact center when working from home

Ion Solar shifts to remote work in two hours with Talkdesk

WFH edition: How to successfully manage your remote team

Customer experience. A better way.

Internet Travel Solutions moves hundreds of agents to remote work with Talkdesk

TAP Air Portugal flies customer support system to the cloud with Talkdesk

Hire top-class talent with Talkdesk CXTalent and develop staff with Talkdesk Academy

Advisors Excel moves 700 financial service agents to Talkdesk with plans to quadruple in size by end of 2020

Fortune 100 healthcare company ensures business continuity by moving 1,500 agents to Talkdesk

IT Naturally enables remote work with Talkdesk Enterprise Cloud

Talkdesk for Travel & Hospitality: Move to the cloud now

From business continuity to the new normal