Business Continuity

Adopt automation to support your customers during the pandemic

Adopt automation to support your customers during the pandemic
by Steve Bell

March 26, 2020

min read

"Proactively notify customers of any status or policy changes caused by COVID-19 by utilizing inbound and outbound channels such as SMS, IVR and phone."

Gartner, Coronavirus Impact on Service Delivery Continuity, Employees and Customers, March 12, 2020

"More than six in 10 U.S. consumers say that their go-to channel for simple inquiries is a digital self-serve tool such as a website, mobile app, voice response system or online chat."

American Express Customer Service Barometer

Business Continuity

Keep your business moving forward, even in times of uncertainty. Transition your contact center to the cloud in as little as 24 hours and equip your agents with best-in-class tools to work from anywhere, without missing a beat.

Steve Bell

Steve is Senior Director of Product Marketing at Talkdesk. Steve is a Seattle transplant with a passion for music, wine, food, and travel.

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