Business Continuity

Key factors to successfully implement a remote work program

Key factors to successfully implement a remote work program
by João Safara

May 19, 2020

min read

How to Manage Your Remote Team

Around the world, remote work has now become the new normal and it’s unclear how long the transition will last. For many managers and agents, this is uncharted territory. This checklist is designed to help contact center leaders and supervisors successfully navigate this transition and continue to effectively manage and empower their agents.

João Safara

João Safara has extensive experience in content production and management, and enjoys balancing that with people-driven initiatives such as supporting diversity and employer branding. In his free time, you can find João surfing through crime novels, relaxing at the nearest beach or imagining ways to create a more equal and positive society.

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