Business Continuity

How focusing on costs alone can jeopardize the customer experience

How focusing on costs alone can jeopardize the customer experience
by João Safara

August 7, 2020

min read

Webinar

The recent global pandemic and resulting economic uncertainty has led to an increased focus on cost and operational efficiency, while contact centers experience an unprecedented surge in customer inquiries. In this webinar we plan to navigate through five different ways to reduce costs while optimizing CX.

João Safara

João Safara has extensive experience in content production and management, and enjoys balancing that with people-driven initiatives such as supporting diversity and employer branding. In his free time, you can find João surfing through crime novels, relaxing at the nearest beach or imagining ways to create a more equal and positive society.

We use cookies to improve your browsing experience. More information. Ok