Call Center

10 Tips for Successful Call Center Agent Coaching Sessions

Want to get the most out of your CX department?

Check out this special report on agent performance by CCW to learn how to position your agents and CX function for success.

Shauna Geraghty

Shauna has a doctorate in clinical psychology and a love of call center software. When she isn't creating content, you can find her screening Talkdesk talent and playing with her labrador, Buster.

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