Contact Center Trends

10 Tips for Successful Call Center Coaching Sessions

By Shauna Geraghty

0 min read

call center coaching
Call Center Reporting & Analytics

Want to get the most out of your CX department?

Shauna Geraghty

As the first U.S. employee, Shauna helped to scale Talkdesk to over 1,000 employees in 7 offices globally. During her tenure, she has built Talkdesk's Marketing, Talent and HR functions from the ground up. Shauna has a doctorate in clinical psychology and has applied foundational knowledge from the field of psychology to help propel Talkdesk along its hyper-growth trajectory.