Increase customer self-service with Talkdesk Autopilot
Powered by CXA.
Part of the Talkdesk Customer Experience Automaton (CXA) platform, Autopilot uses AI Agents to handle routine and complex customer requests—expanding self-service across voice and digital channels while improving productivity and satisfaction.
Multi-channel
Deliver life-like self-service across both voice and digital channels with CXA AI agents.
Multi-lingual
Support natural conversations in 59+ languages, with AI Agents trained to process accents, slang, and idioms.
Context-aware & Adaptive
Leverage the Talkdesk Data Cloud so AI Agents understand history, intent, and sentiment across every channel for accurate, personalized responses.
Dashboard
Visualize usage, channel distribution, customer intents, and escalation rate to live agents.
Navigator integration
Route customers dynamically with Talkdesk Navigator, orchestrating AI Agents and human agents without handoffs or context loss.
Session monitoring
Access real-time and archived transcripts, sentiment analysis, and CXA insights to ensure quality and compliance.
Default conversation settings
Configure greetings and fallback responses that keep every AI Agent interaction aligned with your brand experience.
Reimagine customer self-service
with AI Agents for voice.
Activate AI Agents in your voice channel to deliver natural, intelligent conversations that feel human-like and empathetic. As part of Talkdesk Autopilot, these always-on, context-aware agents collaborate through multi agent orchestration to resolve complex requests end-to-end—making customers feel understood and valued 24/7.
Improve operational efficiency with AI agents that boost call containment, improve resolution times, and reduce escalations.
Multi-lingual advanced agentic speech analysis captures topic and intent even if customers stutter, interrupt, or change languages. Tackle the most complex requests with authentic sensitivity and delight your customers all while improving workflow efficiency.
"When we launched Talkdesk, we immediately saw a 60% containment rate. This was amazing compared to what we launched before, which only had a 33% containment rate."
Jackie James Director of Global Operations at Quadient
Control the cost per interaction with automated customer service agents.
Talkdesk Autopilot handles common customer queries, like orders, returns and billing, and automatically responds with conversational answers. And when complex cases are detected that need human empathy and expertise, the virtual agent will seamlessly redirect customers to a human agent.
Intelligent intent detection to boost your first contact resolution rate.
Machine learning technology and natural language processing has reached a stage where it offers more effective interactions between AI and customers. Synchronize your conversational IVR with a chat or voice based self-service channel. The advanced capabilities of conversational AI means successfully resolving simple queries and increasing first contact resolution (FCR) rates.
Reduce live agent escalation with agentic AI.
Generate highly contextual conversational responses to customer inquiries with agentic AI. Intelligently search, review, and extract the correct information from Talkdesk Knowledge Management™.
Provide reliable self-service with human-in-the-loop AI training.
Talkdesk AI Trainer™ enables non-technical staff to maintain and improve Talkdesk Autopilot outputs. With a no-code AI training tool, gain the agility to fine-tune the accuracy of the self-service experience to solve customer issues without depending on data scientists.
Autopilot FAQs.
Virtual agents powered by machine learning and AI technology are more than just payment processors and call deflectors. They can provide full customer support using an agentic AI that can approximate a real human conversation. The fact is that answering calls 24/7 means very little if clients aren’t getting the help they need. In fact, a system that can’t deal with customer issues is more likely to anger clients than serve them. Talkdesk Autopilot is the future of customer service.
Improving the customer experience is a 24/7 job, so you need a virtual agent solution that’s ready to help the moment your clients need it. With generative AI, intelligent virtual agents can handle customer support requests regardless of when they come through. And even when you do have agents available, Talkdesk Autopilot can handle routine customer queries, freeing up agents to deal with more complex tasks.
The majority of consumers have opted to use automated service options in recent years. In fact, many even prefer this route over waiting for live agents. Interactive chat and SMS allow your customers to seek support on their own terms. With Talkdesk Autopilot, these interactions are both efficient and natural.
Yes. You can make an autonomous virtual agent experience feel more natural and pleasant for customers with this no-code tool leveraging conversational AI. Enable operational staff to train the virtual agent and save costs on tech experts, such as data scientists. Not only does Talkdesk Autopilot conversational interface keeps your customers happy, but it is highly customizable to ensure it meets your specific needs.
