Innovations | 2022

Innovations in customer service that help you stay ahead.

Builder Tools Expanded


Talkdesk expands Builder with the launch of Automation Designer and Workspace Designer.

Talkdesk brings low-code and no-code to every aspect of the contact center with expanded Builder tools for accelerated contact center customization across automations, interfaces, integrations, routing, and reporting.

Solution Certified Msteams


Talkdesk becomes a certified Microsoft Teams Connect Contact Center.

Talkdesk has received the Microsoft Teams Connected Contact Center certification from Microsoft, officially validating the Talkdesk Microsoft Teams Connector making it generally available to all Talkdesk customers. Becoming a certified Connected Contact Center indicates Talkdesk has been fully vetted and approved by Microsoft as a valuable contact center partner for any company using Microsoft Teams.

Gartner 2022 Leader Light


Talkdesk named a Leader in the Gartner® Magic Quadrant™ for CCaaS for the 4th consecutive year.

A Customer Service Platform Made For Retailers

JUNE 2022

Talkdesk launches a customer service platform made for retailers to unify physical and digital channels.

Talkdesk Retail Experience Cloud™ is an AI-powered, out-of-the-box, customer service platform specifically made for retailers to drive brand loyalty and customer lifetime value by meeting their customers wherever they are.

Increase Agility Complete View Customer Insurance Workspace

APRIL 2022

Talkdesk expands its financial services offering to meet the needs of insurers.

Designed to unify the customer journey across policy servicing, claims, and new business, Talkdesk Financial Services Experience Cloud™ for Insurance is an end-to-end solution that will increase customer loyalty and improve business agility.

Talkdesk Expands Talkdesk On The Go With Two New Mobile App

MARCH 2022

Talkdesk expands Talkdesk On-The-Go with two new mobile apps.

Talkdesk Phone Mobile App allows employees to connect from anywhere on their mobile device using a modern cloud business phone system. The Talkdesk Schedule Mobile App provides agents 24/7 access to manage their scheduled shifts directly on their mobile device.

Discover more Innovations from 2021.