Talkdesk Innovation Hub
See how we are shaping the future of Customer Experience Automation (CXA).
Explore the latest product innovations, platform investments, and AI capabilities shaping the future of customer experience.
Customer experience demands
a new operating model.
01
The Hybrid Workforce
AI is part of the workforce, not just another tool.
Human employees and AI agents work together, each contributing where they create the most value. CXA is helping organizations deploy, optimize, and govern that workforce at scale.
02
Hyperautomation
Automation should resolve outcomes, not just interactions.
Customer journeys span channels, systems, and teams. CXA orchestrates AI, humans and workflows to automate complete customer journeys—not isolated touchpoints.
03
Knowledge Orchestration
AI is only as good as the knowledge it can access.
Every interaction builds knowledge. CXA connects enterprise data, customer history, and real-time context so AI can make better decisions with every conversation.
Featured Innovations
How we’re building the hybrid workforce.
Agent Builder
Describe what you want to automate in natural language, then create, test, and validate AI agents before deployment.
Operationalizing the Hybrid Workforce
AI agents and human agents working side by side to resolve customer needs.
Automation Flows
Coordinate long-running backend workflows across systems so every customer interaction ends in execution.
Talkdesk for Stores
Talkdesk for Stores gives employees customer context and AI-powered guidance to personalize interactions, strengthen relationships, and create continuity across every retail touchpoint.
Outbound AI Agents for Retail and Financial Services
Purpose-built AI agents proactively reach customers with personalized outreach.
Talkdesk for Financial Centers
Transform the branch into a connected, AI-augmented financial center that deepens relationships.
Webinars and Live Trainings
Explore what’s new. Learn how to use it.
On Demand Webinar
October ’26 Release Webinar
See what’s new, from customer context and AI-powered guidance to more of the employees who shape the customer experience. Explore new ways to help financial center and store employees personalize service.
Monthly releases
We’re helping you stay ahead with every release.
Here’s a snapshot of the innovations we’ve delivered.
July 2026
That's just the latest. Explore the full range of releases, with detailed notes on every feature.
Gartner Research report
Talkdesk is a Leader in the 2026 Gartner® Magic Quadrant™ for CCaaS!
We believe this placement reflects the Ability to Execute and Completeness of Vision that Talkdesk delivers for customers worldwide through seamless, agentic AI-powered service at scale. In our opinion, this placement reinforces our commitment to our Customer Experience Automation (CXA) vision and empowering customers with native, industry-specific capabilities.
Learn from the experts.
You’ve seen what we’re building. Now help shape it.
Go deeper in the Talkdesk Community. Explore the detailed roadmap, get early access to new capabilities, share feedback, and connect with other CX leaders helping shape what comes next.