innovations | 2026
Innovations in customer service that help you stay ahead.
We’re leading a new era of customer experience with CXA.
At Talkdesk, innovation means more than improving the contact center — it means creating something entirely new. With Customer Experience Automation (CXA), we’re redefining how enterprises connect with buyers, customers, and employees. CXA fuels your customer experience obsession by turning every interaction into an opportunity, blending automation, AI, and human expertise into seamless journeys. This is disruptive innovation that doesn’t just change the contact center industry — it sets the standard for what comes next.
February 2026
Talkdesk delivers automated appointment scheduling for financial services.
Talkdesk expands its Financial Services offering with automated scheduling across voice and digital channels, supporting self-service and employee-assisted experiences. It eliminates the need for scheduling point solutions and manual coordination. Automated confirmations and reminders reduce no-shows, while captured intent prepares specialists and connects customers to the right expert. The result is lower complexity, higher efficiency and better relationship outcomes.
January 2026
Talkdesk modernizes D2C and B2B with the Consumer Goods Experience Cloud.
Consumer goods brands operate across D2C and B2B, managing orders, deliveries, returns, warranties, recalls, and partner operations at scale. The Talkdesk Consumer Goods Experience Cloud brings it all together on one AI-powered platform. Powered by CXA, it orchestrates sales and service across the entire product lifecycle—connecting conversations, systems, and data to deliver faster resolution, smarter automation, and seamless experiences across every channel.
January 2026
Talkdesk reimagines conversational commerce, powered by CXA.
Talkdesk Commerce Orchestration brings AI-driven intelligence to every commerce moment—from product discovery to checkout, fulfillment, and post-purchase engagement. Powered by CXA, it connects conversations, systems, and real-time workflows to unify inbound service and outbound sales, automate decisions, and deliver seamless, personalized commerce experiences across channels—without custom code.