Talkdesk for Zendesk provides a seamless integration so agents can work from one unified application. Use Callbar® to make/receive calls, log call data and add notes to Zendesk tickets from anywhere on the desktop. Best of all, Talkdesk for Zendesk can be configured with just a few clicks – no coding required!
Triggered by contact center events, Talkdesk automations can perform a wide range of Zendesk tasks such as ticket creation, contact updating, data entry and more. These automations can increase your team’s efficiency by 25-30%, giving agents more time to focus on what matters most: your customers.
Leverage both customer details and context to tailor every conversation to the individual. Beyond basic caller information, the Talkdesk Callbar® provides an at-a-glance look at the customer’s history with you as soon as the call is received. Agents can then use screen pops to see full Zendesk records and personalize their conversations for increased engagement.
Talk desk is a great tool for our company. Customer service is always available and ready to help. We are able to manage the calls easily with the friendly and adjustable dashboard. Reporting is good but confusing at times since many of the different filters can mean different things.
I think that Talkdesk is brilliant for a lot of reasons. I love how easy it is to access information and listen to phone calls as that helps with our Quality Assurance. I have found, however, that the sound quality can be a bit sketchy but if I turn my phone to airplane mode it can really help!
Talkdesk is perfect for your customer services team. Great management tools and functionality does ensure workflow is evenly distributed across your team. The dashboard shows great performance metrics great for analysis and performance management. Very easy to use. Highly recommend
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.