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Thanks - the Talkdesk Team.

Artificial intelligence (AI) technology is fundamentally shaping how contact centers operate, significantly improving customer experience while delivering cost savings and efficiencies. As evidence of its value grows, AI is increasingly considered a necessity to compete effectively by delivering faster, more accurate customer service.
CX professionals understand the importance of AI, yet organizations still struggle to deploy and adopt this technology in truly meaningful ways. 89% of CX professionals believe in the importance of leveraging AI in the contact center, yet only 14% of organizations consider themselves “transformational” in employing AI to do heavy lifting for the business.
This report examines the evolving perceptions of AI and its maturity in the CX space. Download the report to explore these key drivers and expectations, as well as four key predictions on how AI will shape the contact center through 2025.

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Talkdesk AI Trainer

Generative AI and the healthcare contact center of the future

The global state of CX 2023

Maximize contact center efficiency: Empower peak performance with AI-powered assistance

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Read our report and learn what are the key drivers and expectations of AI growth between now and 2025. Get all the predictions and download the report.

The future of AI in the contact center

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Talkdesk AI Trainer

Generative AI and the healthcare contact center of the future

The global state of CX 2023

Maximize contact center efficiency: Empower peak performance with AI-powered assistance