Talkdesk instantly displays each customer’s Google Contacts history and information when their call is connected. Agents can use this information to personalize interactions and provide optimal service.
Populate customer data from Google Contacts into Talkdesk to enrich profile information. When customer data is more robust, your agents will become more efficient and effective when communicating with callers.
Call your Google Contacts with a single click from Talkdesk. This feature simplifies the sales and support processes and eliminates the need for agents to manually look up contact data.
Talkdesk automatically synchronizes customer profiles between Google Contacts and Talkdesk in real-time. When agents have the most up-to-date information, they can better serve your customers’ needs.
Easily identify which callers have data stored in Google Contacts. Agents can use this information to adjust their approaches accordingly when interacting with individual callers.
Effortlessly configure the Talkdesk Google Contacts integration - no programming required! All you need is your Google account information and you can synchronize data and instantly increase your team’s efficiency.
Request a free demo and we will help you create your contact center today, complete with CRM integrations and settings configuration.